FAQ / ABOUT

1. What services does Northwest Facilities Services (NFS) provide?

We offer full-scope facilities support tailored to the Pacific Northwest, including:

Emergency HVAC evaluation & light servicing
Stormwater system management & filter replacement
Facility & safety inspections
Drain, fence, and glass repair
Preventative maintenance planning
Work order tracking and vendor sanity checks

2. What makes NFS different from other facility service companies?

We’re PNW specialists — trained for the weather, vegetation, codes, and compliance issues unique to our region. We also operate on a “pay only for what you need” model. No bloated contracts. No upselling. Just responsive, skilled help when you need it.

3. Do you offer 24/7 emergency services?

Yes, we provide on-call emergency response for critical systems like HVAC, broken glass, storm damage, or safety hazards. Our goal is to help you hit the easy button when time matters most.

4. What types of buildings do you work with?

We service a wide range of commercial properties, including:

Office buildings
Retail centers
Industrial sites
Multi-tenant campuses
Dealerships & service centers
Schools and nonprofit facilities

5. Can I hire you for just one service, like stormwater filter replacement?

Absolutely. We don’t lock you into unnecessary contracts. If you just need a single job or inspection, we’re happy to handle it. Our success is a testament to our commitment to providing exceptional service and delivering results for our clients.

6. What areas do you serve?

We’re based in Portland, Oregon, and serve the surrounding metro region and much of the Pacific Northwest, including SW Washington. If you're unsure whether we serve your area, just ask — we’re expanding.

7. Are your team members certified?

Yes — our team includes IFMA-trained Facilities Managers and technicians with trade experience in HVAC, safety inspection, and stormwater systems. We know both the technical side and the compliance side of facilities management.

8. What is a “sanity check”?

A sanity check is our way of double-checking work orders, vendor performance, and recurring tasks. We help catch issues before they become emergencies — and make sure you're actually getting what you paid for.

9. How do I request service or get a quote?

Just click the Easy Button on our website, or contact us directly: (503) 545 9685 We’ll get back to you fast — usually the same day.

10. Do you provide digital reporting or inspection summaries?

Yes. All inspections, maintenance work, and checklists are documented and delivered in a clean, digital format for your records — including photos, next steps, and compliance notes when applicable.